Return Policy
Because sometimes, even the most fabulous flings need an escape route.
What is our return policy and quality guarantee?
Quality Guarantee:
If you’re not satisfied with the quality of the products your customer received get in touch within 30 days of receiving the item and we’ll do everything we can to investigate and find a solution.
Note:
You can read more about reporting problems with orders in the article How do I report a problem with my order?
If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to your customer as quickly as possible.
We’d much rather fix any problems and send a replacement order to make sure your customers are happy with their orders. If that’s not possible or your customers can’t wait for a new order to arrive, please indicate that when you reach out to us and we’ll give you a refund.
Color consistency:
We use the same print machines, paper types, and work processes as our print partners to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, and when the machine was last cleaned, just to mention a few examples. Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.
Defective or damaged products:
If you or your end customer receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product not caused by lack of quality of the content you or your customer provided. Should you want to submit a new order, we will cover the costs of the new order.
Lost Orders Policy
For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We’ll be happy to send a replacement order on your behalf.
Learn how we package and ship your art like it’s the most precious thing in the world (because it is). Shipping & Handling.
“Returning custom artwork is like asking Picasso to repaint the Mona Lisa – a rare request, but we’ll be your creative therapists, sometimes we just need to embrace the art of uniqueness!Chaos w/ Colors